Houston Safe and Lock

Houston Safe & Lock was one of the best vendors I have worked with while setting up our new office space. They installed door locks and a badge system. Jacob so helpful and responsive to all questions about the system and training for the system in addition to being on site for inspections/coordination. Their technician (Mr. Neil) was amazing in explaining the process for installation. 10 out of 10! Highly recommend.

I purchased a gun safe from thus compy approx 12 years ago. From delivery to removing it so we could move last year they are wonderful to deal with. Last week my keypad gave up the ghost so I called them again amazing company to deal with. I purchased a new keypad and after less than 15 minutes I had it installed. It works great! You can’t go wrong dealing with this company. Thank you Houston Safe and Lock!!!

Recently I have been reviewing my bills and one of my expenses have been an insurance policy for separate jewelry. We do not have a lot but we have a few items and it’s a fixed cost each year that wasn’t making sense to continue purchasing as the rates have increased dramatically. I felt maybe getting a safe would be a better alternative as it would be a one time cost vs paying for a policy each year. The break even point would be about 2-3 years of paying for the policy. I started my search and this business had stellar reviews. My first step was just to call the business to call for general questions. Alex took my initial call and was super helpful with answering some of my basic questions. He also, did explain that they did have display options at the store so I headed down there. It’s about 30 mins from my house but when I arrived Alex greeted me and was able to go over multiple options and the pros and cons of each one. He was not pushy and even mentioned they were doing a special until the end of the month. I was able to put my hands on the actual safes and they have all the exact measurements and costs on each model. I took the information back to my wife and reviewed our options. Upon choosing a specific model I called back and Alex was able to finalize my purchase and schedule my delivery over the phone. About a week later they called about 15 minutes before delivery and showed up on time as promised. They were able to install the safe and go over the features within less than an hour. It has been a seamless experience. I’d highly recommend their services!!!

Pros- Phone representative was professional and informative; same-day service and on-time arrival; actual locksmith was knowledgeable and did good work. Cons- Locksmith attempted to up-charge some tasks, and backtracked when challenged. My advice to consumers is to ask questions when a service-provider seeks to increase the advertised price.

I needed a key cut , while I waited I browsed the store. First time to a store like this, I found many types of safes and other items you would never think you needed!! Cool store and great staff. They couldn't match the key to make it, but they sure did try! I sure appreciate their efforts! I definitely recommend this place for courteous and professional staff!